Need Help? Let's Sort It Out.
Friendly, responsive help from the team that processed your booking.
How We Help
Whether you have a question before booking, need help managing an existing reservation, or just want advice on what to do in Chicago — our support team is here for you. We handle every question placed through our website, with no runaround and no bouncing between departments.
Contact Information
Managing Your Booking
- Booking Confirmation: If you haven't received your confirmation email, check your spam folder first, then contact us and we'll resend it right away.
- Date Changes: Want to move your cruise to a different day? Email us with your booking reference and preferred new date.
- Group Bookings: For groups of 10 or more, contact us directly so we can arrange the best experience.
- Accessibility: An accessibility talk is given at the tour location on a first-come, first-served basis. Arrive early to reserve your spot.
You can also manage your booking online any time.
Cancellations and Refunds
Free cancellation up to 48 hours before your scheduled tour start. Cancellations within 48 hours are non-refundable. See our Cancellation & Refund Policy for the full details.
Frequently Asked Questions
Casual, comfortable clothing. Even in summer the breeze on the river and lake is cooler than the street, so a light layer is a good idea. Closed-toe shoes are best for the boarding ramp.