Privacy Policy

Welcome to Chicago Architecture Tour. We understand that your privacy matters and we take it seriously. This Privacy Policy explains in plain language what information we collect when you use our website or book a cruise with us, how we use that information and what choices you have. By using our website or services, you agree to the practices described here. If you have any questions, we encourage you to contact us directly.

• Personal details you provide voluntarily — name, email, phone, special requests.
• Payment information — processed securely through a trusted payment provider. We never store full credit card details on our servers.
• Website usage data — pages you visit, time on site and device/browser, collected via cookies to improve the site.
• Communications — if you email us, we keep records of those conversations to help us respond.

• Confirm and manage your tour bookings.
• Send you booking confirmations, reminders and updates.
• Respond to your questions or complaints.
• Improve our website and customer experience.
• Comply with applicable legal obligations.

We will never sell your personal information to third parties or use it for purposes unrelated to the services you have requested.

• Service Providers: Trusted partners like payment processors, email platforms and the cruise operators themselves — only what they need.
• Legal Requirements: If required by law, court order or a government authority.
• Business Transfers: In the event of a merger or sale of assets, your information may be transferred. We will notify you if this occurs.

We do not share your information with advertisers or data brokers.

We take reasonable technical and organisational steps to protect your personal information. The site is served over HTTPS and access to data is limited to staff who need it. No method of transmission is 100% secure, so while we work hard to protect it, we cannot guarantee absolute security.

We keep your personal information for as long as necessary to fulfil the purpose it was collected for — typically the duration of your booking and a reasonable follow-up period. When no longer needed, we delete or anonymise it.

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Ask us to delete your information (where we are not legally required to retain it).
• Opt out of marketing communications at any time.

To exercise any of these rights, simply contact us.

Our website may link to other websites. We are not responsible for the privacy practices of external sites.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

If you access our website from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.

We may update this Privacy Policy from time to time. Continued use of our website after changes are posted means you accept the updated policy.